FAQ
Frequently Asked Questions
Everything you need to know before you shop with Moiselle.
Where is your jewelry shipped from?
All our pieces ship directly from our U.S.-based warehouse for fast and reliable delivery.
How long does shipping take?
Shipping takes approximately 3–7 business days within the USA. You'll receive tracking once your order is dispatched.
What is Moissanite?
Moissanite is a lab-grown gemstone with incredible brilliance and durability. It’s eco-friendly and ethically sourced
Is your jewelry made with real silver?
Yes. Every piece is crafted with authentic 925 sterling silver, offering elegance and long-lasting quality.
What is your return policy?
We accept returns within 30 days of delivery on unworn items. See our Refund Policy for full details.
How do I care for my jewelry?
Avoid harsh chemicals and clean gently with a soft cloth. Store in a dry place to maintain brilliance.
Do you offer gift packaging?
Yes! All orders are shipped in elegant packaging, perfect for gifting.
Will I receive a tracking number?
Yes, a tracking link will be sent via email once your order is shipped from our U.S. warehouse.
*Disclaimer: Shipping estimates are not guaranteed and may be impacted by carrier delays, weather, or other unforeseen events. Moiselle is not liable for delays after dispatch.
Moissanite stones are not diamonds and are not advertised as such.
Please refer to our Terms of Service and Privacy Policy for more information.